Your information, handled with care.
This notice explains what the consultation form collects, why it’s collected, and the choices you have.
01Information we collect
When you request a consultation, the form asks for your first and last name, email address, optional phone number, preferred contact method, the topic you need help with, and any message you choose to provide.
02How we use it
We use this information to review your request, contact you, arrange a consultation, provide requested services, and maintain necessary business correspondence. We do not sell client information. Contact details and consultation information are not used for newsletters or promotional marketing without separate express consent.
03Formspree processing
The consultation form is processed by Formspree, a third-party form-delivery service. Formspree handles only the initial website inquiry and delivers it to our Proton Mail inbox. We manually remove the Formspree copy when the inquiry closes because it has been resolved, becomes a qualified lead, or becomes a client relationship. You may bypass Formspree by emailing hello [at] theelderit.com directly. Formspree and Proton handle information under their own privacy and security terms.
04Devices, accounts, and credentials
Most sessions guide you while you remain in control of your device. With explicit permission, we may operate a device, configure business systems, or manage agreed backend infrastructure. Clients maintain access to managed systems. Passwords are never recorded or stored. Clients normally enter passwords and verification codes themselves. If a client requires hands-on assistance, permission must be explicit and the credential must not appear in notes, recordings, screenshots, reports, or retained files.
05Sensitive information
Do not submit passwords, one-time verification codes, banking information, payment-card numbers, government identification numbers, private cryptographic keys, or other account credentials through the website. Sensitive on-device work, where required, is handled during the service under the credential rules above.
06Session notes and recordings
We may take written notes during a session. Audio or video is recorded only after asking for permission. You may decline recording without losing access to the service; written notes will be used instead. Recordings, detailed working files, and client reports form part of the client file. They may be deleted at your request and are removed when your account is deleted or services end, subject to records we must retain by law. We may retain our own non-sensitive summary containing contact information, service dates, the length of the engagement, and a general description of work completed. Passwords, codes, and detailed account information are not included in that summary.
07Age requirements
Individuals aged 16 or 17 may request personal services only with a parent or guardian involved and present for safety. Business-tier services require the contracting client to be at least 18 years old.
08Payments
Current payment methods may include e-transfer, direct deposit, cash, or cheque. The Elder IT does not store complete payment-card credentials or online-banking passwords. If Stripe or another payment processor is introduced later, payment information will be handled under that processor's terms and this notice will be updated before use.
09Service providers and managed systems
Website inquiries use Formspree and Proton Mail. A managed service may require additional infrastructure, automation, AI, payment, or technical providers. Any service-specific processing must be disclosed and agreed as part of the engagement before client information is placed in those systems. We do not disclose client information for unrelated purposes.
10Testimonials and generalized learning
Consultation details are not published. A testimonial or review is republished only with separate permission covering the wording, the name or anonymity level, and where it may appear. We may create generalized technical lessons from completed work—for example, how to correct a device setting—but those lessons are separated from the interaction and do not identify the client.
11Retention, access, and deletion
Email correspondence is retained until the inquiry or service matter is resolved, then managed according to the client-record rules above. Administrative, transaction, and non-sensitive service-summary records may be retained for at least six years from the end of the last tax year they relate to, or longer where required by law. You may request access, correction, or deletion by emailing hello [at] theelderit.com. We aim to respond within 7–10 business days. A deletion request does not require us to destroy records that must be retained for tax, accounting, dispute, security, or other legal purposes.
12Local preference storage
The website may store a small number of preferences in your browser: your text-size setting, and a note that you have already seen the opening animation (cleared when you close the tab). These remain on your device and are not transmitted to The Elder IT. The website uses no cookies, analytics, or third-party trackers, and its fonts are served from our own domain.
13Contact
The Elder IT, County of Brant, Ontario, Canada. Questions about this notice or the handling of your information can be sent to hello [at] theelderit.com, or through the contact form.