Honest answers.

Two things. For individuals, families and communities, we teach digital safety in plain language, from spotting scams to setting up devices to parental controls, and help once when something specific goes wrong. For small businesses, we build Managed AI agents and custom pipelines that take the repetitive work off your plate.

No. We don’t sell hardware and we don’t repair broken computers. For people, our focus is education and guidance; you stay in control of your own devices. For businesses, our Managed AI builds do include infrastructure we set up and manage. If you need to buy something, we’ll tell you what to look for so you can decide for yourself.

Book a free thirty-minute call by phone or video through the contact form. We’ll talk about what you need and whether we’re a good fit. If we are, we scope the work and give you a price before anything starts. You never have to set up accounts on your own; we do that together.

Yes. No catch. Every new conversation starts with a free thirty-minute call, and there’s no obligation afterwards.

In person: the Greater Toronto Area, the Waterloo / Brant corridor (including London and Cambridge), and the Niagara Region (St. Catharines, Niagara Falls, Thorold). By video: anywhere.

Yes. If something has already happened (a scam, a compromised account, a suspicious call), we help you understand what occurred and what to do next. No judgment and no shame. It happens to people at every level of technical knowledge.

Yes. There’s no charge to the organization hosting, ever. You bring a room and a group, and we bring the session. There’s no pitch at the end and nothing to sign up for.

Every job is different, so we don’t publish a rate card. Tell us what you need, and after a short conversation we quote a one-time price. You’ll know the cost before anything starts.

Not for individuals or families. No memberships, no subscriptions, nothing that renews on its own. If you want more help later, it’s scoped fresh.

We keep only what’s necessary: your name, contact information and payment details. We never collect or store your passwords. During sessions, any browsing is done in a private window, and your information is never shared or sold. The Privacy page has the full detail.

Yes. Our Managed AI tiers build and run automated agents on your own isolated infrastructure, and Custom Pipelines connect the tools you already use. Community organizations can host a free Education Clinic. For anything custom, use the contact form and we’ll talk it through.

No flat one. The price on each tier is a one-time setup. If your automations need ongoing tuning or monitoring after launch, we quote a retainer on your actual scope. Many clients never need one.

Managed AI agents are always on: they wait for a message and respond the moment it arrives. A pipeline runs only when you trigger it (a report to pull, a batch to process) and moves data through the tools you already use, the same way every time.

Usage costs. Your setup covers the build, deployment and calibration of your AI infrastructure. Model usage (tokens, API calls, transaction credits) is metered separately on what you actually use, the same as with any AI service. We estimate it with you during setup.